Part 2 – Written Assessment
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Question 1 of 3
1. Question
2.1 There are different methods of communication. Read the statement and then choose the method that matches. Select the method of communication beside the correct statement
Sort elements
- Verbal Communication
- Written Communication
- Non-verbal Communication
- Visualisation
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Face to Face conversation, telephone discussion, radio, television, or other media
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Letters, emails, books, magazines, internet, intranet
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Body language, gestures, how we dress or act
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Graphs and charts, maps, logos
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Question 2 of 3
2. Question
2.2 Read the statements in the table and then choose a term that matches the statement.
Sort elements
- Linear Model
- Transactional Model
- Interactive Model
- Confrontation
- Collaboration
- Reflective Listening
- Coercive approach
- Affirmations
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Views communication to be one way. The speaker speaks and the listener listens
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Both the speaker and the listener take a turns to speak and listen. Feedback is given is given both verbally
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Use various techniques to create a conversation around change, without actually suggesting to the person they should change
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An unfriendly meeting between opposing parties
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Working together on an activity or a project
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Seeking to understand speaker by repeating back key points
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Forcing another person to do something they don’t want to do
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This is a beautiful painting. You are a talented artist
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Question 3 of 3
3. Question
2.3 How could each of the following, influence how we are able to communicate with our clients?
- Language Used
- Different Culture
- Different Religion
- Person’s emotional state
- Health / Disability
- Age Differences
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This response will be reviewed and graded after submission.